Acquia Inc Status

All Systems Operational

About This Site

Welcome to the Acquia Status page. This page provides the operational status of our products and services.

Click on the “Subscribe to updates” button to subscribe to notifications about the status of any of our products and services. You can customize the specific products or services you receive notifications for and the method of this notification during your enrollment. For more detailed instructions on configuring your notifications, view the Acquia Status page on Acquia Docs.

For any questions, contact Acquia Support.

For information on product status for Acquia partners, please visit the following pages:

Acquia Search (powered by SearchStax)

Acquia Conversion Optimization (powered by VWO). This product is formerly known as Acquia Convert.

Acquia Content Optimization (powered by Conductor). This product is formerly known as Acquia SEO.

Acquia Cloud Next Operational

Cloud Platform Enterprise Operational

Cloud Platform Professional Operational

Acquia Site Factory Operational

Cloud IDE Operational

Drupal Cloud UI Operational

Acquia Support Systems Operational

Drupal Cloud API Operational

Acquia Search Operational

Acquia CLI Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

Acquia Edge CDN Operational

Acquia Edge Security Operational

Acquia Edge Standard Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia DAM (Widen) Operational

Acquia Academy Operational

Acquia Code Studio Operational

Acquia Docs Operational

Acquia Web Governance (formerly Acquia Optimize) Operational

AcquiaID Operational

Acquia Source Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

Acquia Source customers are currently unable to replace existing images on existing pages.

Resolved - Update: The hotfix addressing the image editing issue for Acquia Source customers has been successfully released and tested.
The issue, which was introduced in version 2.19.0 as part of a canvas update, is now fully resolved.
Customers can now return to normal operations and no longer need to use the previously suggested workaround. Our team will continue to monitor the platform closely.
Oct 30, 08:36 UTC

Update - We have identified the underlying cause of the issue preventing Acquia Source customers from replacing images on existing pages This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates.
Oct 29, 19:02 UTC

Update - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:
1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates. If you have any questions with the hotfix, please let us know.
Oct 29, 06:02 UTC

Monitoring - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:
1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.
A hotfix release is currently rolling out that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.
If you have any questions with the hotfix, please let us know.
Oct 28, 22:46 UTC

Update - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fix is still in progress, which will be released as soon as it is possible. In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.
Oct 28, 21:41 UTC

Identified - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fixed is in progress, which will be released as soon as possible. In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.
Oct 28, 18:34 UTC

Investigating - We are currently investigating an issue where Acquia Source customers are unable to replace existing images on existing pages.
This was introduced in version 2.19.0 as part of a canvas update. There are two related issues:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

We are working to resolve this issue and have a temporary workaround in place as followed:

- Re-add the same image component to the page.
- Copy your content to the new component.
- Delete the old component and save the page.

We will provide additional information as it becomes available.
Oct 28, 12:06 UTC

Oct 29, 2025