Update - We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.
Aug 18, 2026 - 04:41 UTC
Update - Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.
Aug 17, 2026 - 22:29 UTC
Identified - We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.
Aug 17, 2026 - 21:24 UTC
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Resolved -
The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.
Aug 12, 09:27 UTC
Monitoring -
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
Aug 11, 09:38 UTC
Investigating -
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
Aug 11, 07:40 UTC
Resolved -
The underlying cause of this service interruption has been addressed. All services are operational at this time.
Aug 10, 19:44 UTC
Monitoring -
A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved
Aug 10, 19:15 UTC
Identified -
We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.
Aug 10, 18:36 UTC
Investigating -
We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets.
Affected Service: New support ticket creation in the Cloud UI portal.
Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational.
Resolved -
The underlying cause of this service interruption has been addressed. All services are operational at this time.
Aug 6, 22:48 UTC
Monitoring -
Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.
Aug 6, 21:54 UTC
Resolved -
The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a "system failure" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.
Aug 4, 16:21 UTC
Monitoring -
A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.
Aug 4, 15:32 UTC
Investigating -
We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry.
Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.
Aug 4, 14:45 UTC
