Acquia Inc Status

All Systems Operational

About This Site

Welcome to the Acquia Status page. This page provides the operational status of our products and services.

Click on the “Subscribe to updates” button to subscribe to notifications about the status of any of our products and services. You can customize the specific products or services you receive notifications for and the method of this notification during your enrollment. For more detailed instructions on configuring your notifications, view the Acquia Status page on Acquia Docs.

For any questions, contact Acquia Support.

For information on product status for Acquia partners, please visit the following pages:

Acquia Search (powered by SearchStax)

Acquia Conversion Optimization (powered by VWO). This product is formerly known as Acquia Convert.

Acquia Content Optimization (powered by Conductor). This product is formerly known as Acquia SEO.

Acquia Cloud Next Operational

Cloud Platform Enterprise Operational

Cloud Platform Professional Operational

Acquia Site Factory Operational

Cloud IDE Operational

Drupal Cloud UI Operational

Acquia Support Systems Operational

Drupal Cloud API Operational

Acquia Search Operational

Acquia CLI Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

Acquia Edge CDN Operational

Acquia Edge Security Operational

Acquia Edge Standard Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia Academy Operational

Acquia Code Studio Operational

Acquia Docs Operational

Acquia Web Governance (formerly Acquia Optimize) Operational

AcquiaID Operational

Acquia Source Operational

Acquia DAM Operational

API (Rest v2) Operational

Assets and Templates Operational

Embed/Share links Operational

Entries Operational

Portals Operational

Workflow Operational

Acquia DAM Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

Acquia has detected a temporary service interruption in Acquia Search services

Resolved - Acquia has addressed the root cause of the interruption to Acquia Search services, restoring full functionality.
Dec 17, 21:12 UTC

Monitoring - Acquia has successfully identified the root cause of the interruption to Acquia Search services. Our engineering team has implemented a fix and is now actively monitoring the situation to ensure full functionality is restored. We will provide further updates as more information becomes available.
Dec 17, 18:59 UTC

Identified - Acquia has successfully identified the root cause of the interruption to Acquia Search services. Our engineering team is now focused on implementing a resolution to restore full functionality. We will provide the next update as soon as additional information is available.
Dec 17, 16:12 UTC

Investigating - Acquia is currently investigating an interruption of service for Acquia Search which is impacting a few Search stacks. Our engineering team is actively working to identify the root cause and will restore full service as quickly as possible.
We will provide updates as more information becomes available. Thank you for your patience and understanding!
Dec 17, 15:07 UTC

Dec 16, 2025

Acquia has detected a temporary service interruption in Acquia Search services

Resolved - Acquia has addressed the root cause of the interruption to Acquia Search services, restoring full functionality.
Dec 16, 23:14 UTC

Update - Acquia has identified the root cause of the interruption to Acquia Search services and continuing to implement a resolution to restore full functionality. We will provide the next update as soon as additional information is available.
Dec 16, 22:47 UTC

Identified - Acquia has successfully identified the root cause of the interruption to Acquia Search services. Our engineering teams are now focused on implementing a resolution to restore full functionality. We will provide the next update as soon as additional information is available.
Dec 16, 20:14 UTC

Investigating - Acquia is currently investigating an interruption of service for Acquia Search which is impacting a few Search stacks. Our engineering team is actively working to identify the root cause and will restore full service as quickly as possible.

We will provide updates as more information becomes available. Thank you for your patience and understanding!
Dec 16, 18:26 UTC

Partial Snowflake outage in AWS impacting Acquia CDP EU tenants

Resolved - Snowflake partial outage impacting Acquia Customer Data Platform (CDP) tenants hosted on AWS EU Prod has been fully resolved. All services are now operating normally, and we have observed stable performance since mitigation steps were completed at 15:59 UTC. No further issues have been detected, and all impacted processes have fully recovered.
Dec 16, 18:39 UTC

Monitoring - Snowflake partial outage impacting Acquia Customer Data Platform (CDP) tenants hosted on AWS EU Prod has been resolved. Snowflake has completed mitigation steps as of 15:59 UTC. Impacted customers may have experienced delays in daily data refreshes, as well as failures in campaigns and reports, between 02:55 UTC and 15:59 UTC. All major processes are now recovering, and we are closely monitoring services to ensure continued stability.
Dec 16, 17:08 UTC

Update - Snowflake is experiencing a partial outage in some regions, causing service interruptions for Acquia Customer Data Platform tenants hosted on AWS EU Prod. This is impacting all major processes, including Data refresh jobs. Impacted customers will experience delays in daily data refreshes, as well as campaign and report failures. Our team is actively investigating the situation, and we will provide updates as soon as we have more information.
Dec 16, 13:45 UTC

Update - Snowflake experiencing partial outage on some regions and this is causing service interruption for Acquia Customer Data Platform tenants hosted on the AWS EU Prod. This is impacting all major processes including Data refresh jobs. Impacted customers will experience delay in daily data refresh, and campaign/report failures. Our team is closely monitoring the situation, and we will provide updates as soon as we have more information.
Dec 16, 10:37 UTC

Investigating - Snowflake experiencing partial outage on some regions and this is causing service interruption for Acquia Customer Data Platform tenants hosted on the AWS EU Prod. This is impacting all major processes including Data refresh jobs. Impacted customers will experience delay in daily data refresh. Our team is closely monitoring the situation, and we will provide updates as soon as we have more information.

Snowflake status page - https://status.snowflake.com/incidents/xdxj4klf7sc5
Dec 16, 05:59 UTC

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Cloudflare Outage Affecting Acquia Customers

Resolved - Earlier today, an outage affecting Cloudflare services (including their status page, dashboard, and API) caused temporary access issues for Acquia-hosted websites and related services. During the disruption, some users were unable to reach their sites.

Cloudflare has since resolved the issue, and normal service has been fully restored. We will continue to monitor for any further impact.
Dec 5, 09:25 UTC

Dec 4, 2025

DAM API (v2) Errors

Resolved - We've resolved the issue causing increased error rates in the API (v2) and within DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
Dec 4, 14:51 UTC

Monitoring - We've implemented a fix for the issue causing increased error rates in the DAM API (v2) and within DAM UI, and we are monitoring to ensure stability.
Dec 4, 14:44 UTC