Resolved -
All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online.
This incident is now resolved. Thank you for your patience while our teams worked to restore services.
If you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.
Oct 22, 20:30 UTC
Monitoring -
Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.
The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.
Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.
Oct 22, 18:29 UTC
Update -
We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.
Oct 22, 16:40 UTC
Update -
We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.
Oct 22, 14:16 UTC
Update -
Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.
Oct 22, 11:57 UTC
Identified -
All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.
Oct 22, 07:48 UTC
Monitoring -
We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.
Oct 22, 06:33 UTC
Update -
Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online.
Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational.
Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.
Oct 22, 04:28 UTC
Update -
Acquia continues to address the critical PHP security release across our products. Here is the current status:
Patching progress:
All Acquia customer applications have been patched.
Acquia is still pending an operating system security update from external services to restore our disabled backend services.
As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.
Our external service has indicated that this update is expected on 22 October 2026.
Acquia is working internally on alternative options to restore services as soon as possible.
Current Status:
Acquia Cloud Platform:
Your applications remain online and you can sign in to Drupal.
You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.
Acquia Support:
Some support systems are degraded, and you may not be able to submit support tickets.
For urgent issues, contact the Acquia Support team directly via phone.
Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .
Acquia Campaign Studio and Acquia Campaign Factory:
Instances are temporarily offline.
Acquia Site Studio:
The Site Studio API is unavailable.
You cannot edit pages that use a Site Studio layout canvas
Acquia Web Governance:
You can continue to use Acquia Web Governance.
Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.
If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.
Customer Action:
No action is required.
For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.
Oct 21, 23:20 UTC
Update -
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Oct 21, 22:00 UTC
Update -
Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Oct 21, 21:11 UTC
Update -
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Oct 21, 20:03 UTC
Update -
As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio.
We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Oct 21, 20:02 UTC
Identified -
As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS.
Your applications remain online and available to visitors, and you can still sign in to Drupal.
During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance.
Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) .
Maintenance reference #7614
Oct 21, 18:15 UTC
