Acquia Inc Status

Acquia Source customers are currently unable to replace existing images on existing pages.

Update - We have identified the underlying cause of the issue preventing Acquia Source customers from replacing images on existing pages This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates.
Oct 29, 2025 - 19:02 UTC

Update - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:
1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.

In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates. If you have any questions with the hotfix, please let us know.
Oct 29, 2025 - 06:02 UTC

Monitoring - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:
1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.
A hotfix release is currently rolling out that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release.
If you have any questions with the hotfix, please let us know.
Oct 28, 2025 - 22:46 UTC

Update - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fix is still in progress, which will be released as soon as it is possible. In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.
Oct 28, 2025 - 21:41 UTC

Identified - We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).

2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

A fixed is in progress, which will be released as soon as possible. In the meantime, please continue to use the following workaround:

1) Re-add the same image component to the page.
2) Copy your content to the new component.
3) Delete the old component and save the page.

We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.
Oct 28, 2025 - 18:34 UTC

Investigating - We are currently investigating an issue where Acquia Source customers are unable to replace existing images on existing pages.
This was introduced in version 2.19.0 as part of a canvas update. There are two related issues:

1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error).
2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field.

We are working to resolve this issue and have a temporary workaround in place as followed:

- Re-add the same image component to the page.
- Copy your content to the new component.
- Delete the old component and save the page.

We will provide additional information as it becomes available.
Oct 28, 2025 - 12:06 UTC

About This Site

Welcome to the Acquia Status page. This page provides the operational status of our products and services.

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Acquia Support Systems Operational

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Acquia Search Operational

Acquia CLI Operational

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Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

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Acquia Edge Security Operational

Acquia Edge Standard Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia DAM (Widen) Operational

Acquia Academy Operational

Acquia Code Studio Operational

Acquia Docs Operational

Acquia Web Governance (formerly Acquia Optimize) Operational

AcquiaID Operational

Acquia Source Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2025

Unresolved incident: Acquia Source customers are currently unable to replace existing images on existing pages..

Oct 28, 2025

Acquia is investigating Elevated Access Errors to Acquia Cloud UI Application for Users with IP address Allowlisting feature enabled

Resolved - The issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature has been resolved, and all impacted services have been restored.
Oct 28, 02:30 UTC

Update - Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.
Oct 28, 01:05 UTC

Update - Our engineering team has identified the issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature enabled. Work is ongoing to deploy a fix. We’ll keep you updated as progress is made toward resolving the service interruption
Oct 27, 23:53 UTC

Identified - Acquia has identified the root cause of the service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. Our Teams are currently working on deploying a fix. We will continue to provide updates as we make progress toward resolution.
Oct 27, 19:44 UTC

Update - We are continuing to investigate the interruption of service impacting access to the Acquia Cloud UI Application for customers with the IP address allowlisting feature enabled. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding!
Oct 27, 18:41 UTC

Investigating - We are currently investigating an interruption of service impacting access to the Acquia Cloud UI Application for a subset of customers. Initial investigation indicates that users who have the IP address allowlisting feature enabled on their account are unable to access their applications and may be encountering error messages. Our Team has detected the issue and are working towards identifying the root cause and restore full functionality. We apologize for any inconvenience caused and will provide further updates as the situation develops.
Oct 27, 16:27 UTC

Oct 27, 2025

Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional

Resolved - The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved.
All new sales and server configuration services for ACP are now available and fully operational.
Thank you for your patience while our team worked on this resolution.
Oct 27, 22:55 UTC

Update - Acquia has identified the cause of the issue impacting Acquia Cloud Professional service and are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will continue to provide more information as it becomes available.
Oct 27, 21:55 UTC

Identified - Acquia has identified the cause of the issue impacting Acquia Cloud Professional service. We are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will provide more information as it becomes available.
Oct 27, 19:43 UTC

Investigating - Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.
Oct 25, 21:19 UTC

Oct 26, 2025

No incidents reported.

Oct 25, 2025

Acquia Cloud platform interface services maintenance

Completed - We are pleased to confirm that our final testing and verification phase is now complete. Full stability has been confirmed across the Acquia Cloud platform.

The Acquia Cloud UI, Acquia Cloud API, Acquia Cloud API Docs, and Site Factory Console are all fully operational. The previous recommendation to defer activities is now lifted, and you may resume all normal operations.

We sincerely apologize for any inconvenience caused by this maintenance and the extended verification period. Thank you for your patience and understanding.

If you encounter any further issues, please report them to the Acquia Help Center.
Oct 25, 21:06 UTC

Update - As a follow-up to our last communication, our final testing and verification phase for the Acquia Cloud platform is still underway.

The Acquia Cloud UI, Acquia Cloud API, Acquia Cloud API Docs, and Site Factory Console remain online. However, we continue to recommend deferring any critical or production-related activities until we can confirm full platform stability.

Our teams are working diligently to complete this validation. We will provide another update as soon as testing is complete or new information is available.

We apologize for the delay and appreciate your continued patience. Please continue to report any anomalies you observe to the Acquia Help Center.
Oct 25, 19:45 UTC

Verifying - Service has been restored to the Acquia Cloud UI, Acquia Cloud API, Acquia Cloud API Docs, and Site Factory Console following our scheduled maintenance.

These platforms are now online, but we are completing a final testing and verification phase to confirm full stability. We recommend deferring any critical or production-related activities until we send a final "all-clear" notification.

We will provide another update shortly. Please report any anomalies you observe to the Acquia Help Center.
Oct 25, 16:57 UTC

Update - Acquia Support Portal is fully accessible now and all users should be able to access it.
Oct 25, 16:42 UTC

Update - Some users may temporarily be not able to login to Acquia Support Portal. We are working on the issue to fix it. We'll provide an update as soon as possible.
Oct 25, 14:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 25, 12:44 UTC

Scheduled - As part of scheduled maintenance for the Acquia Cloud platform, the following services are temporarily unavailable:

- Acquia Cloud UI

- Acquia Cloud API

- Acquia Cloud API Docs

- Acquia Site Factory Console

We are working to complete this maintenance and will restore all services as soon as possible. We apologize for any disruption this may cause.
Oct 25, 12:42 UTC

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Acquia has detected an interruption in services for applications in the U.S. East region(s)

Resolved - All affected services are functional and are now fully operational.
Oct 21, 09:06 UTC

Update - Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, we are monitoring to ensure full service stability.
Acquia Customer Data Platform (CDP): All previously affected pipeline workflows have now completed successfully. The issue in the production GCP environment appears to be resolved.
Acquia Search: The team has rebuilt the controller stack, and recent internal tests indicate that index creation and search functionality have returned to normal in both US East 1 and US West regions. While early results are positive, we encourage customers to validate functionality on their own environments and report any anomalies through support channels.
Oct 21, 08:37 UTC

Update - Update:Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing to confirm stable functionality
Oct 21, 07:28 UTC

Monitoring - Update:
Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing.
Next update will be provided as soon as additional information becomes available.
Oct 21, 06:25 UTC

Investigating - Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.

Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.

Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing.

Next update will be provided as soon as additional information becomes available.
Oct 21, 06:19 UTC

Monitoring - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. We are observing previously failed pipeline workflows successfully completing and are currently re-running all affected pipelines.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. We continue to monitor the service closely
Oct 21, 03:34 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Our production GCP US pipeline workflows are still experiencing issues, leading to failures across all data pipelines due to a problem on the Snowflake side. For production AWS US, all previously failed pipeline workflows have completed.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 21, 02:49 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 21, 01:30 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 21, 00:59 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Cloud Next: All ACN tasks issues are resolved. Given the length of the outage, automated backup tasks for 10/20 may have been missed for some customers.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 21, 00:32 UTC

Investigating - Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are coming online, but there is still an impact to some services such as code deployments.
Acquia Search: Acquia Aearch Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 21, 00:10 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Pipeline workflows have resumed and are running. We are monitoring the pipeline workflows as of now. All of the failed campaign/report have been completed post rerun.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 23:01 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP logs are working as expected. We are continuing to monitor.
Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvement for Insights reports, and the Workflow Enhanced Proofer is working through the backlog. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 22:34 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor.
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are continuing to monitor
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvements in functionality. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 22:03 UTC

Monitoring - Acquia is continuing to monitor the impact of the AWS service interruption on our products.

Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.

Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.

Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor closely.

Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.

Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it.

Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 21:35 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 21:00 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 20:56 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.
Oct 20, 20:40 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Oct 20, 20:29 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Oct 20, 20:03 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Oct 20, 19:29 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Oct 20, 18:58 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: There is currently a Delayed/failed processing of daily pipeline workflows. Other workflows i.e campaign, Reports, A360 are running.
Acquia Cloud Next: Applications should be stable. Tasks may be delayed or fail.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.
Oct 20, 17:00 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs.
Acquia Cloud Next: applications should be stable. Tasks may be delayed or fail.
Cloud IDE: Unavailable at this time.
Oct 20, 15:40 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.

Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs.

Acquia Cloud Next: applications should be stable and tasks are running as expected.

Cloud IDE: Unavailable at this time.

Acquia Search: No impact at this time.
Oct 20, 15:15 UTC

Update - Acquia is continuing to monitor the impact of the AWS service interruption on our products.
The current impact is as follows:

Acquia Customer Data Platform
- Customer-facing services may experience intermittent availability
- Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows
- Potential data processing backlogs

Acquia Cloud Next
- Applications should be stable, but tasks may be impacted

Cloud IDE
- Cloud IDEs are unavailable at this time

Acquia Search
- Search may be experiencing intermittent issues
Oct 20, 14:45 UTC

Update - We are continuing to investigate a service degradation affecting Acquia Cloud IDE. We will provide further updates as new information becomes available.
Oct 20, 13:46 UTC

Update - We are currently investigating a service degradation affecting Acquia Cloud IDE. We will share additional updates as more information becomes available.
Oct 20, 13:14 UTC

Investigating - Acquia has discovered a service degradation in Acquia Cloud IDE. We will provide additional information as it becomes available.
Oct 20, 10:48 UTC

Monitoring - AWS services are returning to normal, and sites are up and operational. We are continuing to monitor the situation closely for now.
Oct 20, 09:57 UTC

Investigating - We are currently investigating our services which are impacted due to interruption occurred in AWS U.S. East region including Acquia Solr. We will provide additional information as it becomes available.
Oct 20, 08:47 UTC

Oct 20, 2025

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved - The Acquia Support Ticket System has returned to normal and is now functioning properly.
Oct 20, 10:32 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.
Oct 20, 08:24 UTC

ACN Cannot pull new pods

Resolved - The issue with image pulls across multiple clusters in the eu-central-1 region has now been resolved. The team is continuing to monitor the situation to ensure ongoing stability.
Oct 20, 05:37 UTC

Monitoring - We have investigated and detected an issue with image pulls across multiple clusters in the eu-central-1 region. Our team has actively implemented a workaround to resolve this issue and is currently monitoring the situation.
Oct 20, 05:31 UTC

Investigating - We've detected an issues with image pulls in multiple cluster for the eu-central-1 region.
Oct 20, 05:19 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.