Acquia, Inc. Status

All Systems Operational

Acquia Cloud Enterprise Operational

Acquia Cloud Professional Operational

Acquia Cloud UI Operational

Acquia Cloud Site Factory Operational

Acquia Cloud API Operational

Acquia Search Operational

Acquia Cloud Free Operational

Acquia Lift Operational

Acquia Cloud Edge Operational

Acquia Content Hub Operational

Acquia Support Systems Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia DAM Operational

Journey Operational

Acquia Commerce Manager Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2018

Acquia has detected a temporary a service degradation in the Acquia Content Hub services

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Content Hub services have been restored. All services are operational at this time.
Nov 15, 03:10 UTC

Update - The first round of mitigation is underway, as part of rolling updates to resolve the issue.
Nov 15, 03:04 UTC

Update - We continue to investigate the service degradation for Acquia Content Hub services. We will provide additional information as it becomes available.
Nov 15, 00:29 UTC

Investigating - We are currently investigating a service degradation in Acquia Content Hub services. Users may observe longer than normal delivery time of syndicated content. We will provide additional information as it becomes available.
Nov 14, 19:47 UTC

Nov 13, 2018

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.
Nov 13, 19:51 UTC

Monitoring - Customers should now be able to utilize the Acquia ticketing system. We are continuinging to monitor the service degradation for the Acquia ticketing system at this time.

In an issue is encountered, please file tickets by calling the Acquia Support telephone number for your service region:

North and South America +1-844-373-2128
Australia, Japan, and Asia Pacific +61-2-8319-9389
Europe and Africa +44-1865-520-011

We will provide additional information as it becomes available.
Nov 13, 18:40 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region:

North and South America
+1-844-373-2128

Australia, Japan, and Asia Pacific
+61-2-8319-9389

Europe and Africa
+44-1865-520-011

We will provide additional information as it becomes available.
Nov 13, 17:56 UTC

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Acquia has detected an interruption of service for some sites

Resolved - All affected sites have been restored. All services are operational at this time.
Nov 8, 21:23 UTC

Identified - We are working to resolve the performance degradation at this time. We will provide additional updates when services are fully restored.
Nov 8, 19:22 UTC

Update - Acquia sites using Drupal 8 and proxy headers may experience degraded performance. We are working to resolve this issue and will provide additional information as it becomes available.
Nov 8, 18:46 UTC

Investigating - We are currently investigating an interruption of service for some sites. We will provide additional information as it becomes available.
Nov 8, 18:27 UTC

Nov 7, 2018

Acquia has detected an interruption of service for some Acquia Cloud Site Factory sites

Resolved - All affected Acquia services have been restored. All services are operational at this time.
Nov 7, 22:03 UTC

Identified - Task service for some Acquia Cloud Site Factory sites is currently impaired. We are working to resolve this service interruption at this time. We will provide additional updates when services are fully restored.
Nov 7, 19:07 UTC

Investigating - We are currently investigating an impairment of task services for some Acquia Cloud Site Factory sites. We will provide additional information as it becomes available.
Nov 7, 16:05 UTC

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

Acquia has detected a temporary service interruption in DNS services impacting some Acquia sites

Resolved - It appears the interruption of service in DNS services impacting some Acquia sites has been resolved.
Nov 1, 19:52 UTC

Update - We are currently aware of an interruption of service in DNS services for some acquia-sites.com domains. Please file a Critical Support ticket if you believe your site is being affected. We are monitoring this service interruption and will provide additional information as it becomes available.
Nov 1, 13:28 UTC

Update - We are currently aware of an interruption of service in DNS services for DYN impacting some Acquia sites. Please file a Critical Support ticket if you believe your site is being affected. We are monitoring this service interruption and will provide additional information as it becomes available.
Nov 1, 11:25 UTC

Investigating - We are currently aware of an interruption of service in DNS services for DYN impacting some Acquia sites. Please file a Critical Support ticket if you believe your site is being affected. We are monitoring this service interruption and will provide additional information as it becomes available.
Nov 1, 11:03 UTC