Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud Next
Acquia Cloud CD Pipelines
Drupal Cloud IDE

At present these issues are not known to be directly impacting the availability of production applications. This issue primarily impacts the ability of some tasks to complete (e.g. cde deployments).

Normal service for Acquia Platform Email services has been restored.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 8, 00:22 UTC

Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

Normal service for Acquia Cloud Data Platform has been restored.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 8, 00:05 UTC

Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

Tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete.
Cloud IDE instances may not function at this time.

Acquia Personalizations - normal service has been restored and our teams continue to monitor to ensure that recovery remains stable.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 21:29 UTC

Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. We will provide updates on impacted products and services as we continue to monitor.
Dec 7, 21:04 UTC

Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service.
Dec 7, 19:03 UTC

Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Personalization
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

However, the availability of User Interfaces and the ability of tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete.

Cloud IDE instances may not function at this time.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 18:27 UTC

Update - We have identified an issue originating from Acquia’s infrastructure provider. This impacts the following products and services:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Personalization
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications. However, the availability of User Interfaces and the ability of tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete. New Cloud IDE instances cannot be created at this time.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 17:46 UTC