All Systems Operational
Cloud Platform Enterprise ? Operational
Cloud Platform Professional ? Operational
Acquia Site Factory ? Operational
Drupal Cloud IDE ? Operational
Drupal Cloud UI ? Operational
Acquia Support Systems ? Operational
Acquia Migrate Operational
Drupal Cloud API ? Operational
Acquia Search ? Operational
Acquia CLI ? Operational
Acquia Cloud CD Pipelines Operational
Acquia Cloud CD Environments Operational
Node.js ? Operational
Acquia Commerce Manager Operational
Acquia Site Studio ? Operational
Acquia Content Hub ? Operational
Acquia Edge CDN ? Operational
Acquia Edge Security ? Operational
Acquia Customer Data Platform Operational
Acquia Personalization ? Operational
Acquia Campaign Studio ? Operational
Acquia Campaign Factory Operational
Acquia DAM Operational
Acquia Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021
Resolved - All impacted Acquia Cloud products and services have been restored. All services are operational at this time.
Dec 8, 02:30 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud Next
Acquia Cloud CD Pipelines
Drupal Cloud IDE

At present these issues are not known to be directly impacting the availability of production applications. This issue primarily impacts the ability of some tasks to complete (e.g. cde deployments).

Normal service for Acquia Platform Email services has been restored.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 8, 00:22 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

Normal service for Acquia Cloud Data Platform has been restored.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 8, 00:05 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

Tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete.
Cloud IDE instances may not function at this time.

Acquia Personalizations - normal service has been restored and our teams continue to monitor to ensure that recovery remains stable.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 21:29 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. We will provide updates on impacted products and services as we continue to monitor.
Dec 7, 21:04 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service.
Dec 7, 19:03 UTC
Update - We are continuing to coordinate with our infrastructure provider regarding this interruption of service. The following products are known to be impacted:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Personalization
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications.

However, the availability of User Interfaces and the ability of tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete.

Cloud IDE instances may not function at this time.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 18:27 UTC
Update - We have identified an issue originating from Acquia’s infrastructure provider. This impacts the following products and services:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Personalization
Acquia Cloud Next

At present these issues are not known to be directly impacting the availability of production applications. However, the availability of User Interfaces and the ability of tasks such as code deployments via the Cloud UI or Acquia Pipelines may not complete. New Cloud IDE instances cannot be created at this time.

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 17:46 UTC
Identified - We have identified an issue originating from Acquia’s infrastructure provider. This impacts the following products and services:

Acquia Cloud CD Pipelines
Drupal Cloud IDE
Acquia Platform Email Services
Acquia Customer Data Platform
Acquia Personalization

We will provide updates on impacted products and services as we continue to monitor. We will continue coordinating with our infrastructure provider until normal service is restored for all products.
Dec 7, 17:08 UTC
Dec 7, 2021
Dec 6, 2021
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Pipeline services have been restored. All services are operational at this time.
Dec 6, 05:30 UTC
Investigating - We are currently investigating an issue impacting the accessibility of the Acquia Pipelines Cloud UI page. We will provide additional information as it becomes available.
Dec 6, 04:16 UTC
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.