Update - We are still working on resolution for the service degradation which is impacting Acquia Content Hub and Acquia Personalization services. Acquia Pipelines services have been restored. We will provide additional information as it becomes available.
Nov 25, 22:05 UTC
Identified - We have identified a service degradation related to one of our upstream infrastructure providers that has impacted the following Acquia products: Content Hub, Personalization, and Pipelines services. We are currently working on a resolution and will provide additional information as it becomes available.
Nov 25, 18:35 UTC
Investigating - We are currently investigating an interruption in Acquia Pipeline services. We will provide additional information as it becomes available.
Nov 25, 16:55 UTC
Acquia Cloud Enterprise ? Operational
Acquia Cloud Professional ? Operational
Acquia Cloud Free ? Operational
Acquia Site Factory ? Operational
Acquia Cloud IDE ? Operational
Acquia Cloud UI ? Operational
Acquia Support Systems ? Operational
Acquia Migrate Operational
Acquia Cloud API ? Operational
Acquia Search ? Operational
Acquia CLI ? Operational
Acquia Cloud CD Pipelines Operational
Acquia Cloud CD Environments Operational
Node.js ? Operational
Acquia Commerce Manager Operational
Acquia Site Studio ? Operational
Acquia Content Hub ? Degraded Performance
Acquia Edge CDN ? Operational
Acquia Edge Security ? Operational
Acquia Customer Data Platform Operational
Acquia Personalization ? Degraded Performance
Acquia Campaign Studio ? Operational
Acquia Campaign Factory Operational
Acquia DAM Operational
Acquia Journey Operational
Acquia Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

Unresolved incident: Acquia has identified a temporary service degradation affecting multiple Acquia services.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - We have resolved the underlying issue related to the V5 Acquia Customer Data Platform service interruption. All services are operational at this time.
Nov 18, 00:07 UTC
Update - We have identified the cause of the service interruption affecting the V5 Acquia Customer Data Platform in the US region and we are still working on a resolution. We will provide more information as it becomes available.
Nov 16, 23:26 UTC
Identified - We have identified the cause of the service interruption affecting the V5 Acquia Customer Data Platform in the US region and we are currently working on a resolution. We will provide more information as it becomes available.
Nov 16, 19:21 UTC
Update - We are investigating a service interruption affecting the V5 Acquia Customer Data Platform in the US region. We will provide more information as it becomes available.
Nov 16, 09:26 UTC
Investigating - We are investigating a service interruption affecting Acquia Customer Data Platform in the US region. We will provide more information as it becomes available.
Nov 16, 07:51 UTC
Nov 17, 2020
Resolved - We have resolved the underlying issue related to the V6 Acquia Customer Data Platform service interruption. All V6 Acquia Customer Data Platform services are operational at this time.
Nov 17, 18:47 UTC
Investigating - We are investigating a service interruption affecting the V6 Acquia Customer Data Platform in all regions. This may result in Metrics+ views failing with a Snowflake error. We will provide more information as it becomes available.
Nov 17, 17:22 UTC
Nov 16, 2020
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud CD Environment services have been restored. All services are operational at this time.
Nov 12, 19:43 UTC
Investigating - We are currently investigating an interruption of service for Acquia Cloud CD Environments. We will provide additional information as it becomes available.
Nov 12, 18:17 UTC
Resolved - The underlying cause of this service interruption has been addressed. The Acquia Cloud interface and all related sites and services have been restored. All services are operational at this time.
Nov 12, 05:12 UTC
Update - We are still investigating an interruption in the creation of new Acquia Cloud IDEs. We will provide additional information as it becomes available.
Nov 12, 00:41 UTC
Investigating - We have identified a temporary service interruption affecting the creation of new Acquia Cloud IDEs. We will provide additional information as it becomes available.
Nov 11, 21:28 UTC