The underlying cause of this service interruption has been addressed. All the Acquia Cloud interface and all related services have been restored. All services are operational at this time.
Aug 8, 22:23 UTC
We have identified the cause of the current service interruption for the Acquia Cloud interface and related services. We are working to restore services and will provide additional updates as they become available.
Aug 8, 22:07 UTC
We are currently investigating an interruption of service for the Acquia Cloud interface and related services. The following sites or services are currently impacted:
* Acquia Help Center
* Acquia Cloud interface
* Acquia Support Ticketing system
In the interim, please file tickets by calling the Acquia Support telephone number for your service region:
North and South America
1 844 373 2128
Australia, Japan, and Asia Pacific
+61 284 168 021
Europe and Africa
+44 1865 520 011
Customer sites are not impacted. At this time, only Acquia Cloud interface services are impacted. Currently, customers will be unable to perform administration tasks such as:
* code, database and file deployments
* on demand database backups
* domain management
* resize Acquia Cloud servers
* Cloud Drush CLI commands
We are working to restore services at this time. We will provide additional updates as they become available.
Aug 8, 22:00 UTC