Acquia, Inc. Status

All Systems Operational

Cloud Platform Enterprise Operational

Cloud Platform Professional Operational

Acquia Site Factory Operational

Drupal Cloud IDE Operational

Drupal Cloud UI Operational

Acquia Support Systems Operational

Acquia Migrate Operational

Drupal Cloud API Operational

Acquia Search Operational

Acquia CLI Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

Acquia Edge CDN Operational

Acquia Edge Security Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia DAM Operational

Acquia Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Acquia has detected a temporary service interruption in the Acquia Cloud IDEs

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud IDEs and related services have been restored. All services are operational at this time.
Oct 13, 19:40 UTC

Identified - Services for Acquia Cloud IDEs are currently interrupted for some users creating new Cloud IDEs and unhibernating current IDEs. We will provide additional information as it becomes available.
Oct 13, 19:14 UTC

Oct 12, 2021

No incidents reported.

Oct 11, 2021

Acquia has detected an interruption in services for applications in the Western Europe region

Resolved - The underlying cause of the service interruption affecting some applications on shared balancer bal-17437 in the Western Europe region has been addressed. All services are operational at this time.
Oct 11, 16:15 UTC

Investigating - We are currently investigating an interruption of service for Drupal Cloud affecting some applications on shared balancer bal-17437 in the Western Europe region. We will provide additional information as it becomes available.
Oct 11, 14:51 UTC

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Acquia has restored service for Acquia Site Studio

Resolved - All affected Acquia Site Studio services have been restored. All services are operational at this time.
Oct 7, 21:06 UTC

Monitoring - The underlying cause of the service interruption affecting Acquia Site Studio has been fixed and addressed.
We are now currently monitoring the service to ensure that all systems are operating as expected. We will provide an update once this period of monitoring is complete.
Oct 7, 19:50 UTC

Investigating - We are currently investigating an interruption of service for Acquia Site Studio. Users trying to edit content may see page errors. We will provide additional information as it becomes available.
Oct 7, 19:29 UTC

Oct 6, 2021

Acquia has detected a temporary service interruption in task services impacting some Acquia Cloud Next applications

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia task services have been restored.
Oct 6, 00:02 UTC

Monitoring - Task services for some Acquia Cloud Next applications were briefly interrupted between 23:00-23:35 UTC. During this interruption, customers with affected applications would have seen task failures when attempting to commit, deploy, or move code and databases, add or delete domains, or use the Acquia workflow interface. Tasks that failed as a result of this interruption will appear as failed in the Cloud UI and may need to be re-run. We have deployed a fix to resolve this issue and will provide an update when services have been fully restored.
Oct 5, 23:41 UTC

Oct 5, 2021

Service for all affected services has been restored

Resolved - All affected services have been restored. All services are operational at this time.
Oct 5, 15:23 UTC

Update - We are currently working with a third-party vendor to resolve the service interruption impacting Facebook Campaigns for Acquia Customer Data Platform and the Facebook plugin for Acquia Campaign Studio. We will provide additional information as it becomes available.
Oct 4, 22:15 UTC

Identified - We are still working to resolve the degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. This service interruption also impacts the Facebook plugin for Acquia Campaign Studio customers. Affected customers are currently unable to pass data between Acquia CDP or Acquia Campaign Studio and Facebook. We will provide additional updates when service is fully restored.
Oct 4, 20:09 UTC

Investigating - We are still working to resolve the degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. This service interruption also impacts the Facebook plugin for Acquia Campaign Studio customers. Affected customers are currently unable to pass data between Acquia CDP or Acquia Campaign Studio and Facebook. We will provide additional updates when service is fully restored.
Oct 4, 19:53 UTC

Identified - We have identified a degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. We are working to resolve this service interruption at this time. We will provide additional updates when service is fully restored.
Oct 4, 18:12 UTC

Oct 4, 2021

Acquia has detected an interruption of service for Acquia DAM

Resolved - All affected Acquia DAM services have now been restored.
Oct 4, 22:19 UTC

Identified - We have identified the issue and are working on a fix to resolve the service interruption impacting Acquia DAM services. We will provide additional information as it becomes available.
Oct 4, 20:46 UTC

Update - The latency issue is also affecting uploads within Core and Workstream for Acquia DAM. We are continuing to investigate this issue.
Oct 4, 19:31 UTC

Investigating - We are currently investigating an interruption of service for Acquia DAM. Users may experience slowness navigating or when downloading in bulk. We will provide additional information as it becomes available.
Oct 4, 18:36 UTC

Oct 3, 2021

Acquia has detected an interruption of service for Acquia Cloud CD Pipelines using DST Root CA X3 certificates.

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Pipeline services have been restored. All services are operational at this time.
Oct 3, 11:01 UTC

Investigating - The underlying cause of this service interruption has been addressed. All affected Acquia Pipeline services have been restored. All services are operational at this time.
Oct 3, 10:55 UTC

Update - We are still working to resolve the service interruption impacting Acquia Cloud Pipelines. We will provide additional information as it becomes available.
Oct 1, 22:00 UTC

Identified - We are currently investigating an issue with a CA certificate (DST Root CA X3) that is impacting Acquia Cloud CD Pipelines. We will provide additional information as it becomes available.
Oct 1, 19:56 UTC

Oct 2, 2021

No incidents reported.