All Systems Operational
Cloud Platform Enterprise ? Operational
Cloud Platform Professional ? Operational
Acquia Cloud Next ? Operational
Acquia Site Factory ? Operational
Drupal Cloud IDE ? Operational
Drupal Cloud UI ? Operational
Acquia Support Systems ? Operational
Acquia Migrate Operational
Drupal Cloud API ? Operational
Acquia Search ? Operational
Acquia CLI ? Operational
Acquia Cloud CD Pipelines Operational
Acquia Cloud CD Environments Operational
Node.js ? Operational
Acquia Commerce Manager Operational
Acquia Site Studio ? Operational
Acquia Content Hub ? Operational
Acquia Edge CDN ? Operational
Acquia Edge Security ? Operational
Acquia Customer Data Platform Operational
Acquia Personalization ? Operational
Acquia Campaign Studio ? Operational
Acquia Campaign Factory Operational
Acquia DAM (Classic) Operational
Acquia DAM (Widen) Operational
Acquia Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023
Resolved - We have resolved the issue impacting campaign and data refresh workflows.
May 31, 12:59 UTC
Monitoring - We have identified the cause of the issue impacting campaign and data refresh workflows. Steps have been taken to resolve these issues experienced by GCP customers and service should now be restored. Acquia is monitoring the situation and will provide updates as they are available.
May 25, 18:32 UTC
Investigating - We have identified an ongoing issue with campaigns and data refresh impacting customers hosted on GCP. At this time, GCP customers may experience data refresh delays and campaign delays / failures. Customers may also experience issues running manual campaigns. Our team is actively working on a resolution, and we will keep you updated on any progress made.

Our team may manually stop running campaigns in order to free up resources, and we will inform you through a Support notification ticket. We will be manually resuming the campaigns when more resources are available, and let you know when these campaigns have ran successfully.

May 19, 06:35 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Resolved - The task services for Acquia Cloud Next applications are fully restored. All services are operational at this time.
May 25, 10:46 UTC
Investigating - Task services for some Acquia Cloud Next applications may be impacted and delayed. We are actively working to mitigate the situation and will keep you informed with updates as soon as they become available.
May 25, 09:58 UTC
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Resolved - All affected services have been restored. All services are operational at this time.
May 19, 21:10 UTC
Monitoring - We've resolved the recent issue with the Facebook offline connector and we're monitoring all sites as a subset of customers continue to be impacted by this issue. We are actively working on resolving the issue with these customers and will provide individual instructions.
May 11, 18:13 UTC
Investigating - We are committed to keeping you informed about the progress of our efforts. Our dedicated team is actively monitoring the situation and continues to work with Meta (Facebook) towards a resolution.

We will provide another update on the status page within the next 24 hours or sooner if we have significant developments.

Please reach out to our support team, if you have any urgent concerns or require further assistance.

May 10, 23:00 UTC
Update - We have learned from teams that this issue impacts only Facebook Offline data pushes, not Facebook Custom Audience campaigns.

We’re currently working with Meta (Facebook) to resolve this issue which may take up to two business days. No action on the customer's behalf is required.

May 5, 18:21 UTC
Identified - Acquia has identified an issue for Customer Data Platform (CDP) services. All Facebook Campaigns and Facebook Offline reports pushed out from Acquia CDP will fail. There is no action required from customers at this time. Acquia is working closely with Meta (Facebook) on resolving this issue. We will provide additional information on the resolution of this issue when it becomes available.
May 4, 23:50 UTC
May 18, 2023

No incidents reported.