Task servers are back to normal operations. A small number of affected customers may see failed tasks stuck in a “pending” state. We will be manually updating any affected tasks to show their failed state.
Acquia is investigating limited reports of elevated load with the task servers. Customers may experience slowness with all tasks initiated from Insight as well as code deployments.
A new search release caused an outage to a short list of Acquia Search customers today; this outage occurred intermittently between 2-3pm ET, and has been resolved.
At this time, the Acquia Search outage has been resolved. All affected Acquia Network services have been restored.
Thank you,
The Acquia Client Advisory Team
On 26 February 2014 at 12:42 EST/17:42 UTC, Acquia detected an interruption of service affecting accounts using Acquia Search. Several search cores are being relaunched as result. Some customers may experience a temporary search outage as this occurs. We will provide additional updates here and via Twitter (@acquia_support) within 30 minutes.
Resolution:
The connection issues between us-east-1 and eu-west-1 appears to have subsided- we are no longer receiving monitoring alerts. We are currently marking this as resolved.
Original Issue:
There are some sporadic network connection issues between us-east-1 and eu-west-1. Please note, that we are not detecting issues within a region, only the connection between the regions. We will update this ticket as more information is made available.
There are some sporadic network connection issues between us-east-1 and eu-west-1. Please note, that we are not detecting issues within a region, only the connection between the regions. We will update this ticket as more information is made available.
On Feb. 18th at 10:33am EST, Acquia detected an interruption of service affecting Acquia Cloud Enterprise customers on shared server staging-4601.
At this time, full service has been restored. Details are as follows:
Problem: staging-4601 server impaired
Timeline: approximately 1 hour
The server was rebooted and when found to be impaired, relaunched.
Thank you,
The Acquia Client Advisory Team
On Feb. 18th at 10:33am EST, Acquia detected an interruption of service affecting Acquia Cloud Enterprise customers on shared server staging-4601.
The shared server is currently being rebooted, and we will update again as soon as service is restored.
Thank you,
The Acquia Client Advisory Team
On 15 February 2014,15 February, 2014 at 12:48pm EST / 17:48 UTC , Acquia detected an interruption of service affecting Acquia Cloud Enterprise customers behind load balancer-242. At this time, full service has been restored. Details are as follows:
Reason for relaunch: impaired primary balancer
Downtime: Approximately 15 minutes of downtime occurred.
The EIP for the balancer was failed over, and sites were back up in approximately 15 minutes.
Thank you,
The Acquia Client Advisory Team