Acquia, Inc. Status

All Systems Operational

Cloud Platform Enterprise Operational

Cloud Platform Professional Operational

Acquia Cloud Next Operational

Acquia Site Factory Operational

Drupal Cloud IDE Operational

Drupal Cloud UI Operational

Acquia Support Systems Operational

Acquia Migrate Operational

Drupal Cloud API Operational

Acquia Search Operational

Acquia CLI Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia Commerce Manager Operational

Acquia Site Studio Operational

Acquia Content Hub Operational

Acquia Edge CDN Operational

Acquia Edge Security Operational

Acquia Customer Data Platform Operational

Acquia Personalization Operational

Acquia Campaign Studio Operational

Acquia Campaign Factory Operational

Acquia DAM (Classic) Operational

Acquia DAM (Widen) Operational

Acquia Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2023

No incidents reported today.

May 31, 2023

Acquia has detected a temporary service interruption in Acquia Customer Data Platform

Resolved - We have resolved the issue impacting campaign and data refresh workflows.
May 31, 12:59 UTC

Monitoring - We have identified the cause of the issue impacting campaign and data refresh workflows. Steps have been taken to resolve these issues experienced by GCP customers and service should now be restored. Acquia is monitoring the situation and will provide updates as they are available.
May 25, 18:32 UTC

Investigating - We have identified an ongoing issue with campaigns and data refresh impacting customers hosted on GCP. At this time, GCP customers may experience data refresh delays and campaign delays / failures. Customers may also experience issues running manual campaigns. Our team is actively working on a resolution, and we will keep you updated on any progress made.

Our team may manually stop running campaigns in order to free up resources, and we will inform you through a Support notification ticket. We will be manually resuming the campaigns when more resources are available, and let you know when these campaigns have ran successfully.
May 19, 06:35 UTC

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

All affected Acquia Cloud Next services have been restored

Resolved - The task services for Acquia Cloud Next applications are fully restored. All services are operational at this time.
May 25, 10:46 UTC

Investigating - Task services for some Acquia Cloud Next applications may be impacted and delayed. We are actively working to mitigate the situation and will keep you informed with updates as soon as they become available.
May 25, 09:58 UTC

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

All affected Acquia Customer Data Platform services have been restored

Resolved - All affected services have been restored. All services are operational at this time.
May 19, 21:10 UTC

Monitoring - We've resolved the recent issue with the Facebook offline connector and we're monitoring all sites as a subset of customers continue to be impacted by this issue. We are actively working on resolving the issue with these customers and will provide individual instructions.
May 11, 18:13 UTC

Investigating - We are committed to keeping you informed about the progress of our efforts. Our dedicated team is actively monitoring the situation and continues to work with Meta (Facebook) towards a resolution.

We will provide another update on the status page within the next 24 hours or sooner if we have significant developments.

Please reach out to our support team, if you have any urgent concerns or require further assistance.
May 10, 23:00 UTC

Update - We have learned from teams that this issue impacts only Facebook Offline data pushes, not Facebook Custom Audience campaigns.

We’re currently working with Meta (Facebook) to resolve this issue which may take up to two business days. No action on the customer's behalf is required.
May 5, 18:21 UTC

Identified - Acquia has identified an issue for Customer Data Platform (CDP) services. All Facebook Campaigns and Facebook Offline reports pushed out from Acquia CDP will fail. There is no action required from customers at this time. Acquia is working closely with Meta (Facebook) on resolving this issue. We will provide additional information on the resolution of this issue when it becomes available.
May 4, 23:50 UTC

May 18, 2023

No incidents reported.