Acquia, Inc. Status

All Systems Operational

Acquia Cloud Enterprise Operational

Acquia Cloud Professional Operational

Acquia Cloud UI Operational

Acquia Cloud Site Factory Operational

Acquia Cloud API Operational

Acquia Search Operational

Acquia Cloud Free Operational

Acquia Lift Operational

Acquia Cloud Edge Operational

Acquia Content Hub Operational

Acquia Support Systems Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia DAM Operational

Journey Operational

Acquia Commerce Manager Operational

Acquia Developer Studio CLI Operational

Acquia Academy Operational

Acquia Developer Studio Remote IDEs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.
Sep 18, 16:05 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region: North and South America +1-844-373-2128 Australia, Japan, and Asia Pacific +61-2-8319-9389 Europe and Africa +44-1865-520-011 We will provide additional information as it becomes available.
Sep 18, 13:46 UTC

Sep 17, 2019

Acquia DAM Service Degradation

Resolved - All affected Acquia DAM services have been restored. All services are operational at this time.
Sep 17, 21:46 UTC

Investigating - We are currently investigating a degradation of service with Acquia DAM. We will provide additional information as it becomes available.
Sep 17, 20:25 UTC

Sep 16, 2019

Acquia has detected a temporary service interruption in the Acquia ticketing system

Update - We are seeing improvements in the Acquia ticketing system. We will continue to monitor the system performance.

If you are still unable to file a ticket, please call the Acquia Support telephone number for your service region: North and South America +1-844-373-2128 Australia, Japan, and Asia Pacific +61-2-8319-9389 Europe and Africa +44-1865-520-011 We will provide additional information as it becomes available.
Sep 16, 19:43 UTC

Monitoring - We are working to resolve the interruption in services for the Acquia ticketing system at this time. We will provide additional updates when services have been fully restored.
Sep 16, 19:43 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region:

North and South America
+1-844-373-2128

Australia, Japan, and Asia Pacific
+61-2-8319-9389

Europe and Africa
+44-1865-520-011

We will provide additional information as it becomes available.
Sep 16, 18:17 UTC

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Acquia has detected a temporary service interruption in the Acquia ticketing system

Monitoring - We are working to resolve an interruption in services for the Acquia ticketing system at this time. We will provide additional updates when services have been fully restored.
Sep 13, 17:42 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region:

North and South America
+1-844-373-2128

Australia, Japan, and Asia Pacific
+61-2-8319-9389

Europe and Africa
+44-1865-520-011

We will provide additional information as it becomes available.
Sep 13, 15:49 UTC

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Acquia has detected an interruption in our ability to launch new sites for Acquia Cloud Professional

Resolved - All affected Acquia services have been restored. All services are operational at this time.
Sep 9, 20:21 UTC

Investigating - We are currently investigating an interruption of service for launching new sites in Acquia Cloud Professional. Customers with sites on Acquia Cloud Professional may be unable to launch new sites at this time. Additionally, customers with Acquia Cloud Professional sites may not be able to upsize their existing sites. No active sites are currently impacted. We will provide additional information as it becomes available.
Sep 9, 18:57 UTC