Acquia, Inc. Status

All Systems Operational

Acquia Cloud Enterprise Operational

Acquia Cloud Professional Operational

Acquia Cloud UI Operational

Acquia Cloud Site Factory Operational

Acquia Cloud API Operational

Acquia Search Operational

Acquia Cloud Free Operational

Acquia Lift Operational

Acquia Cloud Edge Operational

Acquia Content Hub Operational

Acquia Support Systems Operational

Acquia Cloud CD Pipelines Operational

Acquia Cloud CD Environments Operational

Node.js Operational

Acquia DAM Operational

Journey Operational

Acquia Commerce Manager Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 20, 2019

Acquia DAM Core and Brand Connect: Downloads From Europe Not Completing

Resolved - All issues with downloading have been resolved at this time.
Feb 20, 16:25 UTC

Update - The issue has been identified and our engineers are working on a resolution.
Feb 20, 14:53 UTC

Identified - Acquia DAM downloads for some users in Europe are not completing. Engineers are currently looking into this issue.
Feb 20, 13:47 UTC

Acquia has detected a temporary service interruption in the Acquia Support telephone system

Resolved - All affected phone services have been restored. All services are operational at this time.
Feb 20, 10:26 UTC

Identified - Phone services for Acquia Support are currently interrupted. We are working to resolve this service interruption at this time. We will provide additional updates when services have been fully restored.
Feb 20, 09:06 UTC

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

Acquia DAM Login Notifications

Resolved - This issue has been resolved. All Acquia DAM services are operational at this time.
Feb 13, 17:19 UTC

Update - Our engineers are continuing to look into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Feb 13, 15:56 UTC

Identified - Our engineers are looking into the notification some users are receiving when logging into the dam. Users may choose the option to “Proceed to prod-identity.webdamdb.com” while our engineers look into this. This may be affecting users download and search abilities.
Feb 13, 13:58 UTC

Feb 12, 2019

Acquia DAM SFTP Service Unavailable

Resolved - The Acquia DAM SFTP server is now available. All Acquia DAM services are operational at this time.
Feb 12, 19:13 UTC

Update - The Acquia DAM SFTP server is still unavailable. Uploads may appear to succeed but fail at the import step. FTP is available, but transfer is not encrypted. We will provide additional information as it becomes available.
Feb 12, 04:32 UTC

Update - The Acquia DAM SFTP server is still currently unavailable. We will provide additional information as it becomes available.
Feb 12, 00:45 UTC

Update - The Acquia DAM SFTP server is still currently unavailable. We will provide additional information as it becomes available.
Feb 11, 22:00 UTC

Update - The Acquia DAM SFTP server is still currently unavailable at this time. We will provide additional information as it becomes available. Please be aware that when transferring files via FTP, the transmission is not encrypted. Please do not use FTP for the transfer of sensitive assets.
Feb 11, 19:06 UTC

Identified - We have identified an issue with the Acquia DAM SFTP server and it is currently unavailable. We have confirmed the FTP server is available. For users uploading in bulk, use FTP protocol on ftp.webdamdb.com port 21. Your login credentials will be the same as for SFTP.
Feb 11, 17:54 UTC

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

Acquia has detected an interruption of service for some Acquia Cloud Enterprise sites

Postmortem - Read details
Feb 11, 23:45 UTC

Resolved - All affected sites have been restored. All services are operational at this time.
Feb 7, 23:41 UTC

Investigating - We are currently investigating an interruption of service for some US-East Acquia Cloud Enterprise sites. We will provide additional information as it becomes available.
Feb 7, 22:46 UTC

Feb 6, 2019

Investigating service interruption

Postmortem - Read details
Feb 12, 19:26 UTC

Resolved - Service is full restored for Acquia Cloud Enterprise, Acquia Site Factory, and Acquia Cloud Professional.

*Apologies for the incorrect update at Feb 06, 2019 - 04:24 UTC
Feb 6, 04:32 UTC

Investigating - We are currently investigating this issue.
Feb 6, 04:24 UTC

Update - Service for some Acquia Cloud Enterprise, Acquia Site Factory, and Acquia Cloud Professional sites is currently interrupted. A solution is currently being rolled out to the platform. We will update this status page once the roll out is completed.
Feb 6, 02:59 UTC

Identified - Service for some Acquia Cloud Enterprise, Acquia Site Factory, and Acquia Cloud Professional sites is currently interrupted. We have identified the issue and are working to resolve this service interruption at this time. We will provide additional updates when services are fully restored.
Feb 6, 01:50 UTC

Investigating - Service for some Acquia Cloud Enterprise and Acquia Site Factory sites is currently interrupted. We are working to resolve this service interruption at this time. We will provide additional updates when services are fully restored.
Feb 6, 01:11 UTC