Investigating - Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.
Mar 02, 2024 - 01:08 UTC
Cloud Platform Enterprise ? Operational
Cloud Platform Professional ? Partial Outage
Acquia Cloud Next ? Operational
Acquia Site Factory ? Operational
Cloud IDE ? Operational
Drupal Cloud UI ? Operational
Acquia Support Systems ? Operational
Acquia Migrate Operational
Drupal Cloud API ? Operational
Acquia Search ? Operational
Acquia CLI ? Operational
Acquia Cloud CD Pipelines Operational
Acquia Cloud CD Environments Operational
Node.js ? Operational
Acquia Commerce Manager Operational
Acquia Site Studio ? Operational
Acquia Content Hub ? Operational
Acquia Edge CDN ? Operational
Acquia Edge Security ? Operational
Acquia Customer Data Platform Operational
Acquia Personalization ? Operational
Acquia Campaign Studio Operational
Acquia Campaign Factory Operational
Acquia DAM (Classic) Operational
Acquia DAM (Widen) Operational
Acquia Academy Operational
Acquia Code Studio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 4, 2024

No incidents reported today.

Mar 3, 2024

No incidents reported.

Mar 2, 2024
Resolved - At this time all jobs are completing as expected. Service for Code Studio Pipelines has returned to normal.
Mar 2, 05:51 UTC
Monitoring - At this time a fix has been deployed to correct the issue with intermittent Code Studio Pipelines not initiating. We are monitoring to confirm that all jobs are completing as expected.
Mar 2, 05:24 UTC
Investigating - We are currently investigating an interruption in Acquia Code Studio Pipeline services, affecting some customers. We will provide additional information as it becomes available.
Mar 1, 22:51 UTC
Mar 1, 2024
Resolved - The cause of the service degradation affecting Acquia Cloud UI services has been addressed. All affected services have been restored. All services are operational at this time.
Mar 1, 20:28 UTC
Identified - We have identified the root cause of the interruption in Acquia Cloud interface services. Our team is actively working on a solution and we will share further details as soon as they are ready.
Mar 1, 19:19 UTC
Investigating - We are currently investigating an interruption in Acquia Cloud interface services. Impacted customers will see errors in the Acquia Cloud UI when attempting to view Search, and Views & Visits metrics. We will provide additional information as it becomes available.
Mar 1, 17:28 UTC
Feb 29, 2024
Resolved - The cause of this service degradation affecting Acquia Cloud Stack Metrics services has been addressed. All affected services have been restored. All services are operational at this time.
Feb 29, 17:04 UTC
Monitoring - Acquia has resolved the issue which caused the impacted customers to see data missing from Stack Metrics beginning at 13.48 UTC. Please note that any gaps in data in Stack Metrics related to the incident will have data backfilled. We continue to monitor to ensure stability of Acquia Cloud Stack Metrics services.
Feb 29, 16:35 UTC
Investigating - We are currently investigating a degradation of service in the Acquia Cloud UI. Impacted customers will see data missing from Stack Metrics beginning at 13.48 UTC. We will provide additional information as it becomes available.
Feb 29, 15:14 UTC
Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.
Feb 20, 11:41 UTC
Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. Existing tickets are able to be worked normally, but new tickets are unable to be created. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/service-offerings/guide/contact-support
We will provide additional information as it becomes available.

Feb 20, 04:41 UTC
Feb 19, 2024
Resolved - The underlying cause of this degraded performance has been addressed. All affected services have been restored. All services are operational at this time.
Feb 19, 08:04 UTC
Monitoring - Acquia has deployed the fix and is currently monitoring the recent degraded performance in services for Acquia Cloud Next non-production environments for ca-central region. We will provide additional updates as they become available.
Feb 19, 07:11 UTC
Identified - Acquia has detected a degraded performance in database services for Acquia Cloud Next non-production environments for the ca-central region. We are actively working to resolve this issue promptly. We will provide additional updates as more information becomes available.
Feb 19, 06:40 UTC