Identified - Acquia has identified an issue for Customer Data Platform (CDP) tenants hosted on GCP (Google Cloud Platform). This impacts customers that log in to CDP using the hub8.agilone.com URL.

The CDP Data Refresh status does not appear on the upper left hand side of CDP Metrics+ UI screens. Customers utilizing our data analytics feature, Metrics+, often rely on visual indicators to verify data refresh completion and availability for reporting. However, customers on GCP tenants may risk analyzing outdated data due to this lack of visibility of the data refresh status.

This does not impact AWS (hub2.agilone.com) or EU (hub.eu.agilone.com) customers.

Additionally, a temporary error message may appear that reads “There was an exception processing the given request”. This issue impacts the display of the refresh status only, not the underlying data refresh itself.

Our teams have identified the root cause of this error and are working to develop a fix.

Jun 14, 2024 - 21:28 UTC
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Acquia Customer Data Platform Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

Unresolved incident: Acquia has identified an issue for CDP Metrics.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.