The issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature has been resolved, and all impacted services have been restored.
Posted Oct 28, 2025 - 02:30 UTC
Update
Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.
Posted Oct 28, 2025 - 01:05 UTC
Update
Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.
Posted Oct 27, 2025 - 23:59 UTC
Update
Our engineering team has identified the issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature enabled. Work is ongoing to deploy a fix. We’ll keep you updated as progress is made toward resolving the service interruption
Posted Oct 27, 2025 - 23:53 UTC
Update
Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.
Posted Oct 27, 2025 - 21:49 UTC
Identified
Acquia has identified the root cause of the service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. Our Teams are currently working on deploying a fix. We will continue to provide updates as we make progress toward resolution.
Posted Oct 27, 2025 - 19:44 UTC
Update
We are continuing to investigate the interruption of service impacting access to the Acquia Cloud UI Application for customers with the IP address allowlisting feature enabled. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding!
Posted Oct 27, 2025 - 18:41 UTC
Investigating
We are currently investigating an interruption of service impacting access to the Acquia Cloud UI Application for a subset of customers. Initial investigation indicates that users who have the IP address allowlisting feature enabled on their account are unable to access their applications and may be encountering error messages. Our Team has detected the issue and are working towards identifying the root cause and restore full functionality. We apologize for any inconvenience caused and will provide further updates as the situation develops.