The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Posted Dec 18, 2024 - 01:16 UTC
Monitoring
The underlying cause affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region has been addressed. All affected services have been restored and Acquia will continue to monitor at this time. We will provide additional information as it becomes available.
Posted Dec 17, 2024 - 23:14 UTC
Identified
Acquia has identified the cause of an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. A fix has been implemented and is currently in progress. An earlier statement incorrectly mentioned a restarting of load balancers. To clarify, the fix does not involve a restarting of load balancers. We apologize for the error and will provide additional information as it becomes available.
Posted Dec 17, 2024 - 20:38 UTC
Investigating
Acquia is currently investigating an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. The affected balancers have been restarted. We will provide additional information as it becomes available.