All affected applications have been restored. All services are operational at this time.
Posted Jan 31, 2024 - 01:00 UTC
Monitoring
Acquia has taken action to address the cause of the issue and we are seeing performance improvements on cloud.acquia.com. We will continue monitoring and will provide updates as they become available.
Posted Jan 30, 2024 - 18:24 UTC
Investigating
Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.
Posted Jan 30, 2024 - 16:23 UTC
This incident affected: Drupal Cloud UI, Acquia Support Systems, and Acquia CLI.