The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.
Posted Oct 21, 2016 - 13:49 UTC
Monitoring
The underlying cause of this service interruption has been identified, and is currently available. We will continue to monitor this to provide updates if we continue to experience a degradation of service.
Posted Oct 21, 2016 - 13:36 UTC
Investigating
As a result of an ongoing DDOS attack on our DNS provider Dyn we are currently experiencing a degradation of service with the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region:
North and South America
888-922-7842 or +1 617-588-9600 #2
Australia, Japan, and Asia Pacific
+61 284 168 021
Europe and Africa
+44 1865 520 011
We will provide additional information as it becomes available.